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They also sell an Eiderdown duvet, (the price ranges 3 thousand to 16 thousand dollars), I think this is likely fake. Shipping charge was going to be $71! 2. If the fitted sheets you're currently using have a hard time staying put, you may need to buy deeper ones to cover both your mattress and your feather bed. Cuddledown VIP offers exclusive savings on all your purchases from our Premier Retailers and 1,000+ other retailers in our Marketplace. Or, contact us at 888-616-3808. Don't buy from this company. It would be so easy if I could just go back and see what I ordered. Information provided by various external sources. The Better Business Bureau gives Cuddledown an "A+" rating and accreditation. Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of Where is the best place to buy pajamas? Select Help Topic. The confirmation will include your order number and the total you'll be charged. Performance & security by Cloudflare. Ordered a comforter and pillow shams on March 19, 2023. Set in Boone in the North Carolina region, King Bed I Close 2 Downtwn Boone I Red Feather 250 has a patio. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Horrendous! I never got a return label. Customer service contacts and company information. We're available 7 days a week including holidays, and we'll typically respond to your request within 24 hours! Call Customer Service. Their customer service is a call center in Asia and you cannot understand the CSR, they are unresponsive to the fact that only when you receive the order do they tell you half of what you ordered was not available. This website is using a security service to protect itself from online attacks. BBB is here to help. Performance & security by Cloudflare. Discuss the issues you have had with CuddleDown and work with their customer service team to find a resolution. 148.251.144.123 Asked why there has been no communication to this new status, and I was given an apology with a $5 concession shippung discount. They're designed to go directly on top of your mattress, whether it's a basic foam style or even a pillow-top. If you're not pleased, we'll exchange your product or give you a full refund, whichever you prefer. Youre now signed up to get the latest offers & updates. You will need your order number and the last name used for the billing address. I will not buy here again. I will no longer buy anything from them. Topic is Required Contact Information Email Address Email Address is Required Order Number First Name First Name is Required Last Name Last Name is Required Comments We'd love to have you join our community! The website was changed so a customer no longer has the ability to access records of their own past purchases. Will I be able to return the products if I need to? enter to win a $100 gift card* when you sign up for emails, be the first to learn about new arrivals, exclusive online deals & more. BBB Business Profiles generally cover a three-year reporting period. On to a supervisor, who claimed the order was "cancelled" but REFUSED to give me my money back or EXPLAIN "who" cancelled my Christmas order! Worst Customer Service I've Ever Experienced. Cuddledown rebate only paid $23.76. Feather & Black offer free delivery on all orders going to mainland England, Scotland, Wales, and the Isle of Wight. They make the best quality down comforters in a good range of "warmth" levels. Top Consumer Reviews. [redacted]Customer Service Manager[redacted] Useful. Jason Culpovich on Google. Looking at taking a legal dispute resolution now please be aware when buying. Call to Place Orders. Susan Leonard's Phone Number and Email Last Update. Seasonal percale sheets and lightweight bedding help you sleep better in the heat. The sheet is about 3 inches too narrow and 5 to 6 inches long. Beware a sneaky automatic subsription policy here.I ordered sheets here then saw an additional charge from them months later that I'm sure I didnt add on.The sheets I got were not even that good compared to the sheets I've gotten otger places. Why did I have to 'verify' so many things? I purchased a $375 comforter in November, 2020. You can email the site owner to let them know you were blocked. Get Cuddledown company's verified contact number +1*****713, web address, revenue, total contacts 22, industry Consumer Services and location at Adapt.io I could not even order a smaller size due to the mismatch. If you have requested to be removed from our catalog mailing list, note that it can take 4-6 weeks to I returned it immediately and asked for a full refund (including shipping) since in my opinion I should have been contacted and would have cancelled the whole order. Find the best summer weight down comforters, down pillows, synthetic filled comforters, synthetic filled pillows, and featherbeds made by Cuddledown. Youre now signed up to get the latest offers & updates. Cuddledown is a company committed to making and selling the finest in home furnishings. CA Residents - Manage Your Privacy Rights. You can probably buy the exact same one for your own bed from an online retailer. I contacted the company. Is this your company? We'll help you make your bed ultra cozy with a lofty down comforter, luxurious featherbed, soft blanket, smooth sheets and plush pillows. Pajamas are arguably the best type of clothing money can buy. I ordered two sets of allegedly 100% cotton sateen sheets on 4/23/22. 727 298 01 26. Your IP: We appreciate that customers can leave reviews on the feather beds from Cuddledown. Most retailers of feather beds allow returns for unused products only. I'm going to cancel it, though, so I will update if I have a problem. Have spent well over 3 hours trying to work things out. They debited another $225 that I could not get back. It is now June 5 and I called to find out why it showed as still processing. We wanted more transparency about the cost of shipping because you have to go all the way through the checkout process to see it. Most of the options come in twin, full, queen, and king sizes and you can check whether or not the size you need is in-stock by clicking on it in the individual product page. A The phone number for Cuddledown is: (207) 865-1713. Also, some hotels use feather beds on their mattresses: if you get a great night's sleep while on vacation, ask what brand they used! Well help you make your bed ultra cozy with a lofty down comforter, luxurious featherbed, soft blanket, smooth sheets and plush pillows. I will not buy from them again! Then I got another email saying my order was on the way. In a time where few companies take pride in their products, Cuddledown obviously does and it shows.. If you've just purchased new bedding, you likely are ready to see how it looks on your bed, but before doing so, don't forget an important step: laundering. Since 1973, our bedding experts have been manufacturing our comforters, pillows, and featherbeds here in the USA with fine imported materials, employing the renowned quality and values of traditional, hard-working Maine businesses. There are hundreds of options for feather beds and mattress toppers available online, so the hard part is picking the one that is best for you. Since 1973, our bedding experts have been manufacturing our comforters, pillows, and featherbeds here in the USA with fine imported materials, employing the renowned quality and values of traditional, hard-working Maine businesses. While inquiring as to the $40 shipping fee, I was told that I prepaid for the comforter as well. cousin? We got our start in . Looking forward to calls with my credit card company in 20 days. Cuddledown has a money back guarantee, which they did not honor. The flipside of that is that a feather bed might not be a terrific option if you prefer to "sleep cool" , or if you live in a hot, humid climate. Customer service no longer exists with **********************. They deliver through Dreams, and can make deliveries Monday Saturday from 7am to Should You Launder New Bedding Before Putting It On Your Bed? It fit like a tent. One of them was for DressBarn but that retailer is not part of the MarketPlace Rebate program (my bad!) I never got a return label. Cuddledown deserves for 5 stars for its exemplary service! Received both shams as promised and a $40 shipping chargeouch! The easiest way to refresh your bedroom is with exclusive bedding and accessories from Cuddledown. The bottom fit more like a large and the top fit like an XL or XXL. The colors are vibrant, and the fabric is soft--so soft and silky feeling, I halfway suspected it was not 100% cotton as described. Call Customer Service. This website is using a security service to protect itself from online attacks. I will be watching my card for billing. I lost a button so I contacted customer service and they refused to send one ONE button. What made you choose cuddledown over similar businesses? Which popcorn club is the best? You can use any kind of sheets you prefer. I have found employees on the phone to be cheery and helpful. Business Details This is a multi-location business. When I call cuddledown about the amount. Order number Tracking number 1. If you are inquiring about a recent return and/or refund please note it can take up to 6 weeks from when Top Consumer Reviews may earn money when you click on a link. Kazakhstan. As you'd imagine, they're made with feathers, usually goose down, and can give you extra softness and comfort when you settle in for a night's rest. You'll be able to read an overview of the product, see a list of certifications, and view a size guide if you need one. I am stuck with a comforter cover that I never received the matching pillow shams. Placed order again. As a premier down bedding manufacturer, Cuddledown handcrafts pillows, comforters and featherbeds in Yarmouth, Maine. I still need to check and make sure they did not charge my card. The higher-end manufacturers may include a fantastic warranty of a year or longer, but be sure you follow all of the eligibility requirements (for example, using a feather bed protector, fluffing it frequently, and so on). Apple: Call 1- 800-692-7753 press 0, say your question . A crucial part of one's health that, is often overlooked, is the quality of sleep you get each night. I'm worried that if they don't fit, it will cost me $10 to return them. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Down comforters, down pillows, synthetic filled comforters, synthetic filled pillows, featherbeds, linen sheets, bamboo towels, silk pillowcases from Cuddledown. This company is a scam.They charged me 12.95 every month for a year for absolutely no reason and will not refund me.When I call to speak to customer service the story changes every time. Happy with all of them. However the fit for king fitted sheet is really bad. Your customer service department is prompt, friendly, and a pleasure to work with. But, if you're looking for a well-constructed feather bed that will keep you comfortable for many years, expect to pay anywhere from $100 to $600, depending on the size of your bed and the retailer you choose. I purchased very expensive Calida pajamas from Cuddledown in size medium. They have this scam going where they charge exorbitant shipping and when I called to talk to them about that, they sold me this "VIP Program" where all you do is submit a form and you get the shipping cost back plus a 5% cash back on your purchase. . Bad attitudes, poor communication skills and lack of empathy. 10 Cloud Bed Dupes That Will Leave You (and Your Bank Account!) Pros: good quality Sleep Experts Say These Are the Best Mattress Toppers for Minor tweakments to your sleep environment can offer drastic improvements to your sleeping habits. Baffle box is preferred by most people, because it requires you to fluff the feather bed less often. Need to file a complaint? 1-800-323-6793. Know any other ways to contact Cuddledown.com? Probably picked up by a plow when left (delivered) to a snow bank! I went ahead and made the purchase of the Silver Dollar Eucalyptus duvet cover and two shams. Rebates take several weeks if everything works, but they'll also refuse to provide the promised rebate. In addition Cuddledown sells luxurious bedding, sleepwear and home dcor, sourced from the finest textile mills world-wide. As you may already know, Restless Leg Syndrome (RLS), is an irritating and frustrating condition. I will never use this this site again. SO DISAPPOINTED. Tried online verification. Free Tools ; Leads by Industry ; Top Profiles . Most products have at least a few and they are generally positive. Which I have received. No estimated delivery date was provided, so I didn't know what to expect. When I called, I wanted to know which items were still available- because their shipping is very high. Plus, you are entered into our drawing for a $100 gift card. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. shell company? On my last rebate check they listed only 6 items. Reviewers complaining about CuddleDown most frequently mention customer service, credit card, and free shipping problems. Our Cuddledown brand manufactures its own acclaimed down bedding. I would not recommend this company. Gain trust and grow your business with customer reviews. I will wait to see if my order ever shows up. After paying $18.99 for shipping you would think they could get things out promptly. Reading all the comments below, I suspect I will be signed up for something I don't want or worse fraud of some kind. How stupid. I did a wrinkle test, and I measured the duvet cover before and after washing. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They claim to use Responsable Down Standard down but after experience their fraudulent, scammy tactics, I would be shocked if its actually real RDS down. Horrible customer service. It's now Oct 18 and I've not received my order. Yes, they can be pricey but I've learned that you get what you pay for and if you buy lesser quality you just end up dissatisfied and have to replace things often. View Susan Leonard's business profile as Customer Service at Cuddledown. We also ensure all reviews are published without moderation. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Do not ever buy anything from this outfit. Our creative teams design and produce our web and catalog media. They range by size, fill quantity, material, brand, and, of course, cost. enter to win a $100 gift card* when you sign up for emails, be the first to learn about new arrivals, exclusive online deals & more. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Was placed on hold 4 times and transferred 3 times with a 5 minute wait each time before I gave up. All the products at Cuddledown are backed by their 100% guarantee. Cuddledown has boasted for years manufactured in Maine because that sounds all American and maybe a long long time ago they did but they deserted the "Made in the USA" for cheaper labor. That went smoothly and I canceled the VIP while it was still free. Products used:Comforters and comforter covers. It was ludicrous. Tip for consumers:You cannot create and view an online account. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Where is the best place to buy creatine supplements? Some companies let customers leave reviews on their products so you can get a good idea of quality, durability, and comfort before placing an order. Box 290728 The product seems accurate, the rest of the processes, customer service, shipping are barely there. Established in 1973. All of the products sold through Cuddledown are manufactured in Maine and the company promises that you'll only get the finest in home furnishings, making them the "premier source for all things cozy.". Tip for consumers:when I placed the order that they no longer has the other two items that I wanted. Disappointed and angry. I wanted to buy quality and Made in the USA and got completely burned. So I called Cuddledown and they said I could exchange it for a new comforter. Cuddledown was highly professional, great website easy to use and excellent range of products to choose from. In total, there are 3 ways to get in touch with them. They just say nothing. I purchased a $375 comforter in November, 2020. No response yet from Customer service about order. This means if you aren't completely satisfied with the quality of your mattress topper you can exchange it or get a full refund. Claim your profile to access Trustpilots free business tools and connect with customers. Feather beds are a fluffy addition to your existing set-up. They should talk to Amazon to find out how to process and ship orders quickly. Customer service is provided by our customer care and distribution center teams and supported by close partnerships. The customer service representative who is supposed to answer questions about this service can't access any information about it. STAY AWAY! This was the same for all rebates. Write a review Sign in. Well guide you through the process. It would cost me $10 to return it. The action you just performed triggered the security solution. The new pillow was actually harder than the old pillow. I have sent email complaints to both, and not doing the same on the web. Of the 11 options, 3 of them are feather bed "protectors" , meaning you really only have 8 options. PLEASE DO THINK TWICE about ever doing business with this horrible company! Call Customer Service 1-877-754-7441 Fax Order 1-800-866-3235 Send Mail To P.O. Home security systems have become increasingly popular in recent years, as people seek to protect their homes and families from potential threats. So now I am short on trying to purchase anything for my daily expenses, like food. I keep careful track of my rebate receipts. Cuddledown has what you're looking for to ensure sweet dreams, guaranteed. They had the merchandise and for whatever reason withheld the refund. Customer service is nonexistent; they can't or won't tell me where my order is or when it is expected for delivery. We got our start in 1973 by making just one product: our trademark down comforters. Reporter2519085 Sign in to contact user. Performance & security by Cloudflare. In fact, they likely remove negative comments and only leave the glowing ones on their websites. However, we did notice that the majority of reviews were left 4 or 5 years ago, which is disappointing. P.O. I checked my order status, and within a few days it indicated that the items had been shipped. If you aren't loving the mattress you sleep on, it may seem daunting to buy a whole new high-quality one when you look at the cost. All of the 6 items accepted were less than 5% amounts. FED EX lost our package for 2-3 days so we had to post someone at home to recieve. . You can find contact details for CuddleDown above. Claim your listing for free to respond to reviews, update your profile and manage your listing. 1 review US Apr 13, 2023 I was unable to understand customer service rep - heavy accent - asked weird questions I was unable to understand customer service rep and asked for a supervisor. Finally, your feather bed should not be washed at home! I'm beginning to wonder if this is a scam. Ms. Laurie Hibbard, Director of Customer Service. And why can't you speak to a supervisor if you ask for one. I just wanted to write and say thank you for such a positive purchasing experience. We use dedicated people and clever technology to safeguard our platform. Reviewers complaining about CuddleDown most frequently mention customer service, credit card, and free shipping problems. Q Where is Cuddledown located? Under no circumstances would I pay extra for the promise of future coupons. After yrs finally a favorite print showed up on sale. I am on the phone with them and they just explained that they only pay on the Net Amount of the receipt. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Exorbitant shipping rate and Customer Service lied, Crappy blanket. You can find a budget-friendly feather bed for under $50. Tip for consumers:Get on the mailing/catalogue list so you can shop the sales, usually after each season. When I called to inquire, I was passed from one to 6 DIFFERENT CSR's! Everyone deserves a good night's sleep to rejuvenate from a long day and feel rested upon awakening. NEVER AGAIN. Was charged $92 for $63 gown. After a purchase in August 2021, I never got a VIP welcome package despite 3 follow-up calls, and could never send in the receipts--yet a monthly charge appeared on my credit card bill in September. 1-800-323-6793. Hmm. For sheets, they should fit.