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var approver = new GlideRecord(sys_user); approver.addQuery(sys_id, current.requested_for); But this is not working. With this method, it will apply the update regardless. gr1.priority = NULL; I prefer to use an encoded query instead of this, but there are situations where this is easier. To try this out, youll want to run a background scrip to return a record. I will keep working at it. from and write to database tables, GlideElement is a class of object that represents a Here is what the query would look like, if you didnt use the encoded query. see in use, some places you might see it used are when storing things Clone with Git or checkout with SVN using the repositorys web address. Returns the name of the table used to instantiate GlideRecord. This is really useful if you're running a one time script to update some Generally folks Automatically Insert the Dot-Walking Path, Script Debugger: Call Stack and Transaction Detail, Script Debugger: Multiple Developer Support, Step 1: Create a GlideRecord Object for the Table of Interest, Step 4: Process Returned Records With Script Logic, Step 3: Create a Script to Generate the Event, Step 4: Create a Script to Respond to the Event, Baseline Script Includes and the State Model, Wait for condition Activity Scripting Example, Shared (Target) Instance: Validate Clone Target, Create instance maintenance Reports: Tasks with no updates (3 months or more) - 2, Schedule the Unassigned Active Tasks by Type report for daily delivery - 3, Submit and Make Current New Update Set for Each Instance - 1, PUBLISHER: Confirm and View Received record(s) from Consumer - 8, What makes an application - Components of an application, Application Data Management Module Takeaways, Big Picture of ServiceNow data Integration, Use the addOrCondition() method to add a ned condition to a select statement using OR. Creates a GlideRecord without any default values set. Again, this is super helpful when dealing with more complex queries. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Applies setValue() to every record in the table that match the current query. So we will start building out an encoded query, to see what it looks like and then how to use it in a script. However you may Updates each GlideRecord in the list with any changes that have been This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. // Get incidents where active = true and created after 2010-01-19 04:05:00, // Get all incidents where unassigned OR assigned to me, // insert without data in mandatory field, // Data Policy Exception: Short description is mandatory. Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. audit. Great to have all of these listed together thanks! Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. Change), You are commenting using your Facebook account. Save my name, email, and website in this browser for the next time I comment. docs. I m new to scripting in servicenow if someone could assist. With GlideRecord queries, you can find any set of records you need in ServiceNow. This just showcases the benefit and ease of using the encoded query as a shortcut. I use this page quite a bit and just recently found out ServiceNow also offers a NOT IN operator, which has saved me several times. Retrieves the current operation being performed, such as insert, update, All Rights Reserved. Returns GlideQueryCondition. Enables or disables the running of business rules, script engines, and getRowCount() is available client and server side. with either have many addQuery methods declared, or one addEncodedQuery. The scoped GlideQueryCondition API provides additional AND or OR conditions that can be added to the current condition, allowing you to build complex queries. Returns the display value for the current record. .query(). function myCallbackFunction ( gr){ while ( gr. Determines if the Access Control Rules which include the user's roles These systems let you use GUIs to do most things and for more advanced customisation there is a scripting option. incident would Return Can the user create a record in this table? like so; This is available on both server, and client, and only in the full gui, The CreatorCon Hackathon is back for Knowledge 23! gc. GlideAggregate is Available in Fuji patch 3, Checks if the current record is a new record that has not yet been Adds a filter where fieldName is equal to value. I have corrected the query. gr.addQuery('sys_updated_on', '<=', endDate); Encoded Query example that is translated in to addQuery below, ip_address=10.141.68.134^sys_created_by=svc_acct_1^ORsys_updated_by=svc_acct_1, It is probably easer to build the Encoded Query and make it dynamic. addQuery('short_description', 'DOES NOT CONTAIN', 'Error'); Field must contain the value supplied anywhere in the string provided. //returns the sys_id string of inserted record, // available for server, if you want to use on client, use addQuery(string). These have .addEncodedQuery('number=INC12345'); // string e.g. In this post, you create a Business Rules that uses an encoded query for a date search. To finally get your encoded query, right click on the green text in the condition and select Copy query. Use the API to instantiate a GlideRecord object and add query parameters, filters, limits, and ordering. Lists have a condition builder to create more complex query logic. next ()) {// Do something. } be a way to set the encoded query on the client. console (Browser) Powerful utility available in both client and server. Sets the category, which determines how the query is routed to a secondary database pool. Runs the query against the table based on the specified filters by Then I know for sure I have the right query string. Returns GlideQueryCondition. (function () { grCI = new GlideRecord ('cmdb_ci'); grCI.addQuery ('sys_class_name','=','cmdb_ci_rack'); grCI.query (); while (grCI.next ()) { gs.log ('CI Found: '+grCI.name); } }) (); IF STATEMENT A GlideRecord is an object that contains records from a single table. #Encoded Query. If you're not sure why you're , It has consequences and isn't Reason is saved to the audit record. Im not that familiar with Salesforce & Rightnow so I couldnt say how Service-now compares. The most common and fundamental scripting used in ServiceNow is GlideRecord. It is undocumented. Please let us know what you think about this format and the content in the comments below. Comment out your update statement and add a log statement to check the script for accuracy before actually using it. In reference to the Or query is there any documentation about what a QueryCondition object is, and what its other functions are? Field must be equal to or greater than the value supplied. This cheat sheet covers the most frequently used GlideRecord operations. I'm not sure exaclty why but generally if you need to know the Right-click the end of the filter breadcrumb and select the Copy query menu item. GlideAggregate extends GlideRecord! Let us know in the comments if you have a macro to add to the list! Configure the filter for In use hardware assets. Challenge: Here is an example script for a Business Rule with the more complex encoded query. Returns the number of rows in the query result. current record. aggFn: (COUNT, MIN, MAX, SUM), addTrend(String fieldName, String timeInterval), Add timeInterval trend for fieldName. addQuery(String fieldName, String operator, Object value), addCondition(String fieldName, [optional String oper,] Object value). Parameters: Example var now_GR = new GlideRecord('incident'); GlideRecord - Scoped.addActiveQuery() Adds a filter to return active records. A standard GlideRecord query follows this format. There is a known long-standing issue with GlideRecord where a retrieved variable cannot be accessed correctly directly. With Service portal async GR is very wanted. inc.addQuery(category, inquiry); Name: aclscript. Ive used it successfully before, but now it seems to be cancelling the update that it precedes. Important Use .getDisplayValue() whenever showing a value in the UI, just in case a translation exists for that field value! Did you ever determine a way to do it. Add a comment describing the filter you applied as a translation for your encoded query. .get('number','INC12345'); // boolean and moves object onto the record if boolean is true, //Creates a new GlideRecord record, sets the. I struggle with AddOrCondition sometimes too. Dont know if its still relevant, but I had the same issue. NOTE: Use double quotes () around the encoded query if the encoded query contains single quotes(). You can see that we just replace our addQuery() lines with one single encoded query. We are experimenting with new training content delivery methods. var inc = new GlideRecord(incident); NOTE: A list of replaceable hardware could be added to a task to make it more useful. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. Thanks very much for your suggestions I am very much intrigued with the capabilities of these constructions. would be how to gs.print/alert the current query. The few methods below that can be used in client-side JavaScript have been noted below. Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. I need a script that will designate a Manager (u_l4_manager_id) as the approver in my workflow, based on the person the request is for (request.requested_for). var inc = new GlideRecord(incident); When you paste the query, it wont make a ton of sense to you if its your first time seeing it. Returns the current query condition as an encoded query string. With setCategory you can route some categories to the read replica, so queries for them will not go to }. Not all queries are easy to write, though, especially if you need to work with date fields or OR operators. So to be absolutely clear, to insert or update a record it's nearly the records. Incident, Retrieves the display value for the current record, Retrieves the GlideElement for a specified field, Retrieves the class name for the current record, Retrieves the table name associated with this GlideRecord, Retrieves the underlying value of a field. If you need help, see the Answers section at the bottom of this post for a sample script. Your code can then continue on, but side-effects like BRs and With GlideRecord queries, you can find any set of records you need in ServiceNow. Adds an AND condition to the current condition. What is addEncodedQuery() This is something that will end up saving you a lot of time and can make your GlideRecord queries a lot cleaner and shorter. addQuery('state', 6); orGr. The topics in this post build on concepts in the GlideRecord concepts in the Server-side Scripting module. While you could build this query with knowledge of the correct methods to work with dates, you use an encoded query to get the results. Adds an OR condition to the current condition. inc.addEncodedQuery(priority=1^ORpriority=2^caller_id=5137153cc611227c000bbd1bd8cd2005^category=inquiry); According to sources there this does; puts the update into a batch, which means it might not happen right What Data Can You See in a Business Rule? example: I would like the below code to result in the display name for the requested_by and not the sys_id used to reference the user table. issues. A nice tip for the addEncodedQuery section: you can now right-click a Breadcrumb and select Copy query to get a copy of the encoded query. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts that are essential to tie together your organizations processes in your Service-now instance. I know this was asked a long time ago but here is how you print the current query: outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. SN seems to be all scripting from the get go with limited use of GUIs for configuration. I'd avoid using this as addOrCondition(String fieldName, [optional String oper,] Object value). newArray.push(gr.number); What is GlideQuery. parameters you pass in this method. The Snowball An Independent ServiceNow Blog & Newsletter. while(gr1.next()) { Field value must be equal to the value supplied. // when false, runs almost immediately. You can find it using this url: Field must be equal to or less than the value supplied. At times, you may need to use the glideRecord methods addQuery and addOrCondition ( just like today for me when you are editing someone elses code and do not want to work on rebuilding the query ), Learn , unlearn, share , read and do , so far this helped me to survive . Add the encoded query to the Business Rule. addOrCondition: Appends a two-or-three parameter OR condition to an existing GlideQueryCondition. Get Query Shortcut (used to get a single GlideRecord). Methods addQuery operators, must be upper case Examples addActiveQuery var gr = new GlideRecord('incident'); gr.addActiveQuery(); gr.query(); // Get incidents where active=true while(gr.next()) { // do something.. } addEncodedQuery gr1.query(); This works on client and server This will return one record, because a if statement is used to cycle through the query results. next()) { gs. Powered by Hugo, Podcast: Break Point - Tech Governance with Rushikesh Mandhane, ServiceNow Developer MVP Content Spotlight for May 2023, Podcast: Break Point - Career Conversation with Ebony Akkebala, Now Learning is now your one-stop shop for developer learning, Connections, Credentials, Aliases and OAuth. Deletes all records found to match the query, Gets the primary key of the record, which is usually the sys_id unless otherwise specified, Sets up the GlideRecord to ignores default values for columns, Insert a new record using the field values that have been set for the current record, Determines whether the current database action is to be aborted.